Refund policy

Every paid plan can be refunded within 7 days: Pro and Team, monthly, yearly and one-time. The 7 days start on the date of purchase, and each monthly or yearly renewal can be refunded within 7 days of its charge. The plans themselves are on the pricing page.

How to ask for a refund

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Email [email protected] from the address you bought with, or include your license key, and tell us which purchase you want refunded. Eligible refunds are processed within 5 business days and go back to the original payment method.

Licenses are sold by Polar, our merchant of record, so the refund is issued through Polar. Polar may also issue refunds under its own buyer terms.

What happens to the license

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After a refund, the license key is suspended. Each Mac stops using the paid features the next time it checks the license with our server, at most 7 days later. The rest of the Mac app keeps working as before, and the data on your Mac is not touched.

Subscriptions

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A refund covers the payment you ask about. To stop a monthly or yearly plan renewing, cancel it in your account or in Polar's customer portal; a cancelled plan is not charged again.

After the 7 days, cancelling stops the next renewal, and the license keeps working until the end of the period you have paid for. Time already paid for is not refunded.

Chargebacks and payment disputes

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Please contact us before you open a chargeback or payment dispute. A dispute opened without contacting us first leads to the license key being suspended.

Your legal rights

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This policy does not limit any right you have under the consumer protection laws that apply to you.